Terms of Use

1. About Us

These Terms of Use are entered into between you and Kneerefine, a meal and food education publisher operating from 7 Queen Street, Auckland CBD, Auckland 1010, New Zealand. Contact: admin@kneerefine.world | +64 9 300 7446.

Kneerefine publishes meal planning guides, food education resources, lifestyle reading materials, and related guidance sessions. All content is intended for general informational and educational purposes.

2. Acceptance of Terms

By accessing, browsing, or using any part of this website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use, our Privacy Policy, and our Cookie Policy. If you purchase products or enroll in programs, additional terms may apply and will be communicated at the point of purchase.

We reserve the right to modify these terms at any time. Changes take effect when posted on this page with an updated date. Your continued use of the website after changes are posted constitutes acceptance of the revised terms. We encourage you to review this page periodically.

3. Nature of Our Content and Services

All content published on kneerefine.world — including articles, guides, meal frameworks, wellness modules, downloadable materials, and guidance session content — is provided for general informational and educational purposes only. It is not intended to be, and must not be relied upon as, a substitute for professional medical advice, diagnosis, or treatment.

Kneerefine does not provide medical nutrition therapy, clinical dietetics, or healthcare services. Our guidance sessions, custom meal frameworks, and programs are educational in nature. They help you understand food choices, meal structure, and eating habits — they do not prescribe treatment for any health condition.

Always seek the advice of a qualified healthcare professional, registered dietitian, or general practitioner before making significant changes to your diet, especially if you have existing health conditions, allergies, are pregnant, breastfeeding, or taking medication.

We make no representations or warranties about specific outcomes from following our guides or participating in our programs. Individual results vary based on numerous factors beyond our control.

4. Eligibility

You must be at least 16 years of age to use this website and purchase our services. By using the website, you represent that you meet this age requirement. If you are under 18, you confirm that you have parental or guardian consent to use the website and purchase services where applicable.

Our services are primarily designed for residents of New Zealand, though international visitors may access free informational content. Pricing, product availability, and session scheduling may vary by location.

5. Permitted Use

You may use our website and content for personal, non-commercial purposes in accordance with these terms. Permitted uses include:

• Reading and referencing our published guides for personal education
• Downloading purchased educational products for personal use
• Participating in programs and guidance sessions you have enrolled in
• Sharing links to our pages on social media or personal communications
• Printing pages for personal reference

6. Prohibited Use

You agree not to:

• Use the website for any unlawful purpose or in violation of any applicable local, national, or international law
• Reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content without our prior written consent
• Remove, alter, or obscure any copyright, trademark, or proprietary notices on the website or content
• Attempt to gain unauthorised access to any part of the website, servers, or systems connected to the website
• Introduce viruses, malware, or other harmful code to the website
• Use automated systems (bots, scrapers, crawlers) to access the website without our express permission, except for standard search engine indexing
• Impersonate Kneerefine, our staff, or other users
• Submit false, misleading, or fraudulent information through our contact forms or purchase processes
• Republish our content as medical advice or claim affiliation with healthcare institutions without authorisation
• Harass, abuse, or harm other users or our staff through any communication channel

7. Intellectual Property

All content on this website — including text, graphics, logos, icons, images, audio, video, downloads, software, and the overall design and layout — is the property of Kneerefine or its content licensors and is protected by New Zealand and international copyright, trademark, and intellectual property laws.

The brand name "Kneerefine" and associated logos may not be used without our prior written permission. Unauthorised use may violate trademark laws.

When you purchase an educational product, you receive a limited, non-exclusive, non-transferable licence to use the materials for personal educational purposes. This licence does not permit redistribution, resale, or public sharing of purchased materials.

8. User-Generated Content and Communications

When you submit messages through our contact form, participate in guidance sessions, or provide feedback, you grant Kneerefine a non-exclusive licence to use that content solely for the purpose of responding to your inquiry, delivering services, or improving our offerings. We will not publish your personal communications without your consent.

You are responsible for the accuracy of information you provide. Do not submit content that is unlawful, defamatory, obscene, or infringes third-party rights.

9. Purchases and Payments

Prices for educational products, programs, and guidance sessions are displayed on our website or communicated during the inquiry process. All prices are in New Zealand Dollars (NZD) unless otherwise stated and include applicable GST where required.

Payment is processed through secure third-party payment providers. We do not store full credit card details on our servers. By making a purchase, you confirm that you are authorised to use the payment method provided.

We reserve the right to refuse or cancel orders at our discretion, including in cases of pricing errors, suspected fraud, or unavailability of services. If an order is cancelled after payment, a full refund will be issued in accordance with our Refund Policy.

10. Guidance Sessions and Programs

Guidance sessions and programs are scheduled by appointment. Cancellation and rescheduling policies will be communicated at the time of booking. Missed appointments without at least 24 hours notice may not be eligible for rescheduling.

Session content is tailored based on information you voluntarily provide. You acknowledge that sessions are educational conversations, not clinical assessments. We may decline to provide guidance if we believe your needs require professional medical or clinical support beyond our scope.

11. Third-Party Links

Our website may contain links to third-party websites or resources for your convenience. We do not endorse, control, or assume responsibility for the content, privacy policies, or practices of any third-party sites. Accessing third-party links is at your own risk.

12. Disclaimer of Warranties

The website and all content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, to the fullest extent permitted by law. We disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the website will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We do not warrant the accuracy, completeness, or usefulness of any content on the website.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Kneerefine, its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website, content, or services — including but not limited to loss of profits, data, goodwill, or other intangible losses.

Our total liability for any claim arising from these terms or your use of the website shall not exceed the amount you paid to us in the twelve months preceding the claim, or NZD $100, whichever is greater.

Nothing in these terms excludes or limits liability that cannot be excluded or limited under New Zealand law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

14. Indemnification

You agree to indemnify, defend, and hold harmless Kneerefine and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from your violation of these Terms of Use, your use of the website, or your violation of any third-party rights.

15. Governing Law and Disputes

These Terms of Use are governed by the laws of New Zealand. Any dispute arising from or relating to these terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of New Zealand, specifically the courts of Auckland.

Before initiating formal legal proceedings, we encourage you to contact us at admin@kneerefine.world to attempt to resolve the dispute informally. Many concerns can be addressed quickly through direct communication.

16. Severability

If any provision of these Terms of Use is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

17. Entire Agreement

These Terms of Use, together with our Privacy Policy, Cookie Policy, and Refund Policy, constitute the entire agreement between you and Kneerefine regarding your use of the website. They supersede all prior agreements, communications, and understandings, whether written or oral.

18. Contact

For questions about these Terms of Use, contact:

Kneerefine
7 Queen Street, Auckland CBD, Auckland 1010, New Zealand
Email: admin@kneerefine.world
Phone: +64 9 300 7446